Privacy Policy

Privacy Policy for Conveyancing House Website Users

Conveyancing House (also referred to as ‘We’, ‘Our’ or ‘Us’) is committed to protecting and respecting your privacy. We strive to keep any information we hold about you safe and secure. We also aim to ensure any communication with you and use of the data we hold is also secure. This policy (together with our Terms and Conditions) sets out the basis on which we will process any personal data that you provide to us. Please read it carefully.

 Data Controller

Conveyancing House, 4 Southsea Avenue, Watford, Hertfordshire, WD18 7NJ is the data controller under the Data Protection Act 2018 (the Act) and the General Data Protection Regulation (“GDPR”).

 How we collect, use and share your data

We collect your data in the following ways:

1. We collect your data from the quote forms you submitted through our website https://conveyancinghouse.co.uk. The data comprises of your name, email address, telephone number, address and any messages. We also collect technical information about your visit to our site; this is outlined in our Cookie Policy
2. Your data is used under the ‘legitimate interest’ basis of GDPR to ensure our service, which is free to all users, is commercially viable. Your data is provided to the service providers we quote on behalf of. They will only use your data to provide you required quote and may contact you in respect of the quote you have asked for.
3. When you register for quotes for a service we may invite you to opt-in to receive emails helping you get quotes for other services from Conveyancing House. We process this data using the “consent” basis of GDPR. Your personal details will only be used to send you notifications you have requested and for no other purpose. Your details are not shared with third parties who may provide the service to Conveyancing House at this stage. If you respond to the emails we send inviting you to get quotes for other services. We will explicitly inform you when other firms will be passed your details. You may opt-out of receiving these emails at any time.
4. If you contact us we may keep a record of that correspondence.
5. On occasion, we may reach out to you to talk about how you found our service. Deciding to talk to us is completely up to you. Calls may be recorded and transcribed. This market research data may cover when and how you used the website and more general information about your experience of the moving home process.
6. We automatically collect the following data about you when you visit our site:

• Browser user-agent information – this will reveal your browser (including version), operating system and may reveal your mobile device model information. This information is captured in our web server logs and may be used for the anonymised analysis of site usage.
• IP address – this information is captured in our web server logs and is recorded when you request a quote or leave feedback. We may use this information for protection against fraudulent use of our services.
• We can automatically detect your approximate location (latitude and longitude) if you were opt-in to allow us to obtain your location through your browser geolocation information – we offer this facility on some of our web pages. You may revoke this permission at any time via your browser.

Tracking and cookies

We use cookies. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work more efficiently as well as to provide information to the owners of the site. For more information, including information on how to prevent sites from using cookies, please see our separate Cookies Policy.

Retargeting

 This website uses retargeting services (sometimes referred to as remarketing) to advertise on 3rd party websites (including Google and Facebook) to previous visitors to our site. Any data collected will be used following our privacy policy and the 3rd parties’ privacy policies.

You can set preferences for how Google advertises to you using the Google Ad Personalization page, and if you want, you can opt-out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

 Storage of your personal data

Your data will usually be stored at the cloud-based server inside the UK. However, there may be times when the data we collect from you may be transferred to, and stored at, a destination inside or outside the European Economic Area (“EEA”).

 By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data are maintained securely and according to this privacy policy and applicable data protection law. Your data will not be held for longer than it is needed.

Your rights about your personal data

You have rights about the information we hold about you (personal information). These rights are set out below.

• We process all data in line with your rights and in each case, to the extent required by any applicable laws. We respect your personal information rights in respect of:
• If you request us to provide you with information about the processing of your data, we will make available to you the information we hold and to which you are entitled.
• If any of the data we hold is incorrect, inaccurate or incomplete we will correct said information.
• Prevention of processing that is likely to cause damage or distress. We will respect your rights under the GDPR to not process your data in any way that may cause you or any third party unwarranted damage or distress.
• Remove of data. We will erase any personal information we hold about you upon request.
• If you ask us to, we will only process your personal data if certain criteria are met.
• We will provide you (or authorised third-parties) a copy of any personal information we hold about you that you have provided to us electronically.
• We will respect your rights regarding processing your data for marketing purposes. We will attempt to inform you in advance if we plan to use your data for marketing our goods or services to you. We will not share your data knowingly with third-parties for marketing purposes.

Disclosure of your information

We may disclose your personal information to third parties:

If Conveyancing House or its assets are acquired by a third party, in which case personal data held by Conveyancing House about its customers will be transferred to the acquirer.

If we are under a duty to disclose your personal data, for example to a Government agency, to comply with any legal obligation, or to enforce our Terms and Conditions or to protect the legitimate rights, property, or safety of us our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

Our site may contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Privacy Policy Changes

This privacy statement states our current practices and policies. We reserve the right to modify and update this privacy policy at any time. If our practices change in the future, this statement will be updated and posted here so that you have the latest information on our data collection and use policies.

Contact us

If you have any questions, comments or requests regarding this privacy notice, please contact us at info@conveyancinghouse.co.uk.

Making a complaint

If you have a complaint about our privacy policy and feel that it has not been resolved by speaking to us directly, you can contact the UK Information Commissioner via contact details available at their website https://ico.org.uk.

Privacy Policy for Partners & Affiliate Partners

“Partners” and “Affiliate Partners” are defined as members of the Conveyancing House quoting panel.

We process your data under the ‘contract’ basis of GDPR.

We use information held about you in the following ways:

1. To provide quotes and listings to our website users.
2. To carry out our obligations arising from any contracts entered into between you and us.
3. To notify you about changes to our service.
4. To allow you to participate in interactive features of our service when you choose to do so.
5. All business agreements, contract and other related documents will be retained for as per Section 5 of the Limitation Act 1980.

Storage of your personal data

Your data will usually be held at cloud-based server inside the UK. However, there may be times when the data we collect from you may be transferred to, and stored at, a destination inside or outside the European Economic Area (“EEA”).

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data are maintained securely and according to this privacy policy and applicable data protection law. Your data will not be held for longer than it is needed.

Last updated on 5^th January 2021